SASATIX POLICIES

SasaTix policies

Draft policy version 0.1 · Last updated 29 October 2026

01 — TERMS OF USE

Buying tickets through SasaTix

Each ticket is for the named event and is subject to the organiser’s stated entry rules, venue rules, age limits, and safety requirements.
Tickets may not be copied, resold, or used for unlawful or fraudulent activity. SasaTix may cancel tickets where fraud or misuse is reasonably suspected.
SasaTix provides ticketing technology; the organiser is responsible for delivering the event unless SasaTix is named as organiser.
Event times, line-ups, venue, and programme can change. Material changes will be communicated using the contact details provided at purchase.

02 — REFUND & CANCELLATION POLICY

When things change

Set a clear rule for each event: whether tickets are refundable, transferable, and the deadline for a request.
If an event is cancelled by an organiser, explain who processes the refund, the expected timeline, and whether booking fees are refundable.
For a material reschedule or material change, state the attendee’s available options, including any deadline to request a refund where applicable.
Keep a visible support channel and a fair complaints route; never promise a refund policy you cannot administer.

04 — MEDIA POLICY

Photography and recordings

Some events may be photographed, filmed, or recorded for event coverage, promotion, and community updates. The event page and venue should display a clear notice before entry.
Where consent is used, it must be separate, clear, and recorded. An attendee can decline media consent; event teams should provide a reasonable way to flag or honour that request where practical.
For children and minors, obtain consent from a parent or legal guardian before using identifiable images or recordings.
Event organisers must not use media in a misleading, harmful, or unlawful manner, and must follow any withdrawal or objection process stated in the policy.

03 — PRIVACY NOTICE

How we handle personal data

Collect only what is needed to process the order, send the ticket, provide support, prevent fraud, and meet legal obligations.
Tell attendees why data is collected, who receives it (for example the event organiser and payment providers), retention periods, and how to contact SasaTix about their data.
Marketing is optional and separate from buying a ticket. Attendees can withdraw marketing consent at any time.
For event photography or recordings, use an event-specific notice or consent process. Do not make it a condition of buying a ticket unless genuinely necessary and legally justified.

This is a product draft, not legal advice. Have a Kenyan advocate review and tailor the final policies, contracts with organisers, and tax/refund wording before launch.